Need Spare Parts?
Just call or email Vortex Optics, and we'll do our best to help you out. Accessories normally available include eyepiece covers, objective lens covers, rainguards, and straps.
We're open 9 a.m. to 4 p.m. CST Monday through Friday.
Our warranty is about you, not us. It's about taking care of you after the sale.
The VIP stands for a Very Important Promise to you, our customers. We will repair or replace your Vortex product for any reason at NO CHARGE TO YOU. It doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all riflescopes, binoculars, spotting scopes and monoculars.
- Unlimited Lifetime Warranty
- Fully transferable
- No warranty card to fill out
- No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.
Red dot scopes are covered by our Limited Lifetime Warranty.
Tripods are covered by our 3-Year Limited Warranty.
Please follow the procedure below.
Step 1: Visit our Troubleshooting page for answers to common questions about our products.
Step 2: Fill out the following Product Repair Form.
Step 3: Ship your product in a cardboard shipping carton to the following address:Attn: VIP Warranty
Fotó Pongó Hungary Kft.
Kossuth u. 14
Baja, 6500 Hungary
Step 4: Vortex will evaluate your product and repair or replace it at no charge.
Step 5: Vortex will ship your product back to you in a timely manner. Average turn around time of 10 business days after receipt of product.
Fine Print: Theft or loss of a product is not covered...that's it. Pretty cool huh?